At eh88, we believe online gaming should always be a form of entertainment — not a source of stress, financial pressure, or hardship. This page explains our commitment to responsible gaming, the tools available to every Filipino player on our platform, and what to do if you feel gaming is becoming a problem.
Gambling is not a reliable way to make money. You may lose the money you deposit. The odds in casino games are designed so that the house has a mathematical edge over time. Any winning streak can end, and no system or strategy can guarantee profits. At eh88, we want every Filipino player to understand this reality clearly before they play a single peso. If you have any concerns about your gambling habits, please read this page in full and use the tools available to you.
Responsible gaming isn't just a compliance checkbox for eh88 — it's a genuine commitment we make to every player on our platform. We operate in alignment with PAGCOR's guidelines on responsible gaming, and we have built practical, accessible tools directly into the eh88 platform so that players in Manila, Cebu, Davao, and across the Philippines can always stay in control of their gaming activity.
Responsible gaming means treating online casino gaming for what it genuinely is: a form of entertainment with an associated cost, like going to the cinema or watching a PBA game at the arena. You should set a budget — an amount you're comfortable losing — and treat it as the price of entertainment. When that budget is used, your gaming session ends. It's that simple, and the tools on the eh88 platform are designed to help you stick to that principle.
The eh88 responsible gaming programme covers five core pillars: age verification to protect minors, financial controls to keep spending within budget, time controls to prevent extended play sessions, self-exclusion tools for those who need a break, and access to support resources for players who may be experiencing gambling-related difficulties.
Honestly ask yourself these questions. If you answer "yes" to two or more, we encourage you to use our responsible gaming tools or seek support.
All of the following tools are available directly in your eh88 Account Settings — no support request needed for most of them. They're there for you to use whenever you need them.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, the platform will not allow further deposits until the limit period resets. You can lower your limit instantly — raising it requires a 24-hour cooling period to prevent impulsive increases.
Set a maximum loss threshold per session, per day, or per week. When your net losses reach your set limit, your gaming session is automatically ended. This is one of the most effective tools for preventing budget overruns — we strongly recommend all eh88 players set one.
Set a time reminder that alerts you after a specified duration of continuous play. The eh88 platform will display a notification asking whether you'd like to continue or end your session. This helps break the automatic "just one more spin" cycle that extended play can create.
Request a temporary pause on your Account for a defined period — 24 hours, 7 days, 30 days, or 90 days. During a cooling-off period, you cannot log in, deposit, or place wagers. This is a useful option if you feel you need a short break without a full self-exclusion.
Request a temporary self-exclusion (6 months minimum) or a permanent account closure. Once self-exclusion is activated, it cannot be reversed for the duration of the exclusion period — even if you change your mind. This tool is designed to be robust, not easy to undo. See the detailed steps below.
Enable the reality check feature to display a summary of your current session — including time played, total wagered, and net result — at regular intervals during gameplay. Seeing the real numbers in plain text is often a powerful prompt to pause and reflect before continuing.
Self-exclusion is the most comprehensive responsible gaming tool available on the eh88 platform. When you self-exclude, your access to the platform is fully suspended for the duration you select. We will also suppress marketing communications to your contact details during the exclusion period.
Navigate to Account Settings and select the "Responsible Gaming" or "Player Protection" section from the menu.
Choose your preferred exclusion period: 6 months, 1 year, 3 years, or permanent (indefinite) closure. Think carefully — the minimum period is 6 months and cannot be shortened once activated.
You will be asked to confirm your intent. Once confirmed, the exclusion is activated immediately. Your account will be suspended and you will be logged out.
If you prefer not to self-exclude through Account Settings, our 24/7 live chat support team can process a self-exclusion request on your behalf immediately. Contact us via live chat and state "I want to self-exclude" — our team will action your request without delay.
Any verified real-money balance remaining in your Wallet at the time of self-exclusion will be returned to your verified payment method (GCash, Maya, or your linked bank account) after a standard processing period. Bonus funds are forfeited upon self-exclusion.
Under Philippine law and PAGCOR's regulatory framework, online casino gaming is restricted to individuals aged 21 years and above. eh88 enforces this requirement rigorously. Age is verified as part of the KYC process, and accounts that cannot be age-verified will not be permitted to deposit, play, or withdraw.
We are aware that many Filipino households share devices — particularly mobile phones and tablets. If you share a device with family members, including children or teenagers, we strongly recommend taking the following steps to prevent underage access to the eh88 platform.
Both Android and iOS devices have built-in parental control features that allow you to block access to specific websites and apps. Set up these controls if your device is shared with anyone under 21.
Do not share your eh88 username or password with anyone. Your account is registered in your name and using it constitutes acceptance of our Terms and Conditions.
Avoid saving your eh88 login credentials in your browser if your device is used by others. Always log out after each session on a shared device.
Problem gambling is not about how much money someone bets or how often they play — it's about whether gambling is causing harm. Here are some signs that gambling may have become a problem:
If you or someone you know may be experiencing gambling-related difficulties, please reach out to the following resources. Seeking support early makes a real difference.
The Philippine Amusement and Gaming Corporation maintains a responsible gaming programme for players in the Philippines. Contact PAGCOR directly for information on the national self-exclusion register and counselling referrals.
Our 24/7 live chat team is trained to handle responsible gaming requests — self-exclusion, cooling-off periods, deposit limit assistance, and referrals to counselling resources. Start a chat anytime directly on the eh88 Platform.
The Philippine Department of Health operates mental health services and helplines. If gambling is contributing to mental health difficulties such as anxiety, depression, or financial stress, the DOH mental health programme provides confidential support to Filipinos nationwide.
eh88 is built for Filipino players who want to enjoy online casino gaming responsibly. Set your limits, use your tools, and play within a budget you're comfortable with. Register today and experience gaming the way it's meant to be — fun, fair, and in your control.
21+ only. Gambling can be addictive. Please play responsibly. If gaming is causing harm, use our self-exclusion tool or contact our support team.