Terms & Conditions – eh88 Platform User Agreement

1 Definitions

For the purposes of these Terms and Conditions, the following definitions shall apply:

• "Platform" refers to the eh88 website accessible at https://eh88.win, including all subdomains, mobile applications, and associated services.
• "Account" refers to the registered user account created by a Player upon successful completion of the eh88 registration process.
• "Wallet" refers to the virtual balance held within a Player's Account, denominated in Philippine Peso (PHP).
• "Games" refers to all casino games, slot machines, live dealer tables, bingo games, sportsbook products, and any other wagering activities offered through the Platform.
• "Bonus" refers to any promotional credit, free spins, cashback, or other incentive offered by eh88 to Players, subject to specific wagering requirements.
• "Wagering Requirement" refers to the number of times a Bonus amount must be staked before associated winnings may be withdrawn.
• "Real Money Wager" refers to any bet placed using funds deposited by the Player, as distinct from Bonus funds.
• "PAGCOR" refers to the Philippine Amusement and Gaming Corporation, the government body responsible for regulating gaming activities in the Philippines.

2 Acceptance of Terms

By accessing the eh88 Platform, registering an Account, making a deposit, or placing any wager, you confirm that you:

• Have read and fully understood these Terms and Conditions in their entirety;
• Agree to be legally bound by these Terms and all documents incorporated herein by reference, including the Privacy Policy and Responsible Gaming Policy;
• Are entering into this agreement voluntarily and without coercion;
• Understand that gambling involves financial risk and that you may lose the funds you deposit.

Your continued use of the eh88 Platform following any amendment to these Terms constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically to remain informed of any changes.

3 Eligibility

In addition to the age requirement, you confirm that:

• You are accessing the Platform from a jurisdiction where online gambling is not prohibited by applicable law;
• You are not a resident of any jurisdiction where participation in online gambling is illegal;
• You are not acting on behalf of any other person and are playing with your own funds;
• You are not an employee, officer, director, contractor, or immediate family member of an employee of eh88 or any associated gaming software provider;
• You have not been self-excluded from any gambling platform or classified as a problem gambler by any regulatory authority;
• You are not included on any self-exclusion register maintained by PAGCOR or any other Philippine gaming regulatory body.

eh88 reserves the right to request identity verification documents at any time to confirm eligibility. Players who fail to provide satisfactory documentation within a reasonable timeframe may have their Accounts restricted or closed.

4 Account Registration

4.1 Registration Process

To access wagering services on the eh88 Platform, you must complete the registration process by providing accurate, current, and complete information including your full legal name, date of birth, email address, Philippine mobile number, and any other information reasonably requested during the registration process.

4.2 One Account Policy

Each Player is permitted to maintain only one (1) active Account on the eh88 Platform. Creating multiple Accounts — whether using the same or different personal details — is strictly prohibited. If duplicate Accounts are detected, eh88 reserves the right to immediately suspend all associated Accounts, void all pending wagers, and withhold any Wallet balances pending investigation.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials, including your password and any two-factor authentication codes. You must notify eh88 immediately at [email protected] if you suspect any unauthorised access to your Account. eh88 will not be liable for any losses arising from unauthorised Account access caused by your failure to maintain adequate security measures.

4.4 Account Verification (KYC)

In compliance with anti-money laundering (AML) obligations and PAGCOR guidelines, eh88 requires identity verification before processing withdrawal requests. Acceptable documents include: a valid Philippine government-issued ID (SSS, PhilHealth card, driver's licence, or passport). Proof of payment method ownership may also be requested. eh88 reserves the right to suspend withdrawal processing pending satisfactory completion of KYC verification.

5 Deposits and Withdrawals

5.1 Deposits

All deposits to your eh88 Wallet are accepted in Philippine Peso (PHP). Supported deposit methods include GCash, Maya (PayMaya), GrabPay, QR Ph, BDO, BPI, Metrobank, InstaPay, PesoNet, and 7-Eleven CLiQQ. The minimum deposit amount is ₱100. eh88 does not accept deposits from third-party payment sources — all deposits must originate from a payment method registered in your name.

5.2 Withdrawals

Withdrawal requests are processed to payment methods previously used for deposits. The minimum withdrawal amount is ₱200. Before processing any withdrawal, eh88 may require completion of identity verification (KYC) as described in Section 4.4. GCash and Maya withdrawals are typically processed within 5 minutes of approval. Bank transfers to BDO, BPI, and Metrobank are processed within one (1) Philippine banking business day.

5.3 Bonus Funds and Withdrawal Restrictions

Bonus funds are non-withdrawable until associated Wagering Requirements have been met. Real Money funds deposited by the Player may be withdrawn at any time subject to identity verification requirements. eh88 reserves the right to void any withdrawal request where there is a reasonable suspicion of bonus abuse, fraudulent activity, or breach of these Terms.

6 Bonuses and Promotions

eh88 offers various promotional bonuses including a Welcome Bonus, weekly reload bonuses, free spins, referral bonuses, and VIP loyalty programme rewards. All bonuses are subject to the following general conditions:

• Bonuses may only be claimed by eligible Players who have completed Account registration and identity verification;
• Each promotional offer specifies its own Wagering Requirement, minimum odds, eligible games, and expiry period — these specific terms take precedence over these general conditions;
• Welcome Bonuses may be claimed once per Player, per household, per IP address, and per payment method;
• eh88 reserves the right to withdraw any Bonus from a Player's Account if it is determined the bonus was claimed through fraudulent means or in breach of the bonus terms;
• Bonus abuse — including but not limited to matched betting, bonus hunting, and systematic exploitation of promotional offers — is prohibited and will result in Bonus forfeiture and may lead to Account closure;
• In the event of a dispute regarding a Bonus, eh88's interpretation of the applicable terms shall be final.

Full individual bonus terms are displayed at the point of claim. Players are encouraged to read these carefully before accepting any promotional offer.

7 Game Rules and Conduct

7.1 Fair Play

All Games on the eh88 Platform use certified Random Number Generator (RNG) technology for RNG-based games, and professional live dealer operations for live casino games. All game outcomes are independently audited. Attempting to influence game outcomes through technical means, software exploitation, or collusion is strictly prohibited.

7.2 Prohibited Conduct

The following conduct is expressly prohibited on the eh88 Platform:

• Using automated software, bots, scripts, or artificial intelligence to place wagers or interact with Games;
• Colluding with other players or eh88 employees to gain an unfair advantage;
• Engaging in any form of cheating, match-fixing, or exploitation of software errors or game vulnerabilities;
• Using the Platform for any money laundering, fraud, or other illegal financial activity;
• Providing false information during registration or KYC processes;
• Harassing, threatening, or abusing eh88 staff or other platform users.

7.3 Technical Malfunctions

In the event of a system error, technical malfunction, or communication failure that affects the outcome of a Game, eh88 reserves the right to void affected wagers and return stakes to Players' Wallets. eh88 is not liable for losses arising from technical issues beyond our reasonable control.

8 Responsible Gaming

eh88 is committed to promoting responsible gaming and providing players with the tools they need to stay in control. We comply with PAGCOR's responsible gaming guidelines and provide the following player protection tools within the Account dashboard:

• Deposit limits — Set daily, weekly, or monthly deposit caps;
• Loss limits — Set maximum loss thresholds per session, day, or week;
• Session time limits — Receive alerts after a specified period of play;
• Cooling-off period — Temporarily restrict Account access for a defined period;
• Self-exclusion — Permanently or temporarily exclude yourself from the Platform.

If you believe you may have a gambling problem, we strongly encourage you to make use of these tools and to seek professional support. For more information, see our dedicated Responsible Gaming page.

9 Intellectual Property

All content on the eh88 Platform — including but not limited to software, game content, text, graphics, logos, icons, images, audio, video, and the overall design — is the property of eh88 or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for personal, non-commercial entertainment purposes.

You must not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content from the eh88 Platform without prior written authorisation from eh88. Unauthorised use may give rise to a claim for damages and may constitute a criminal offence.

10 Limitation of Liability

To the fullest extent permitted by applicable Philippine law, eh88 shall not be liable for:

• Any loss of profits, revenue, data, goodwill, or other indirect or consequential losses arising from your use of the Platform;
• Any failure of the Platform to function as a result of events outside eh88's reasonable control, including internet service provider failures, power outages, Acts of God, or government actions;
• Losses arising from your failure to maintain the security of your Account credentials;
• Losses arising from decisions made in reliance on information provided on the Platform, including game odds, sports statistics, or promotional materials.

In all cases, eh88's maximum aggregate liability to any Player in connection with any single incident shall not exceed the total amount deposited by that Player in the thirty (30) days preceding the incident giving rise to the claim.

Nothing in these Terms shall limit eh88's liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

11 Privacy

eh88 collects and processes personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using the eh88 Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

We implement commercially reasonable technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. All data transmissions are encrypted using 256-bit SSL technology.

12 Account Suspension and Termination

eh88 reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, with or without prior notice, in circumstances including but not limited to:

• Breach of any provision of these Terms;
• Provision of false, inaccurate, or misleading information during registration or KYC;
• Suspected fraud, money laundering, or other criminal activity;
• Player request for self-exclusion or account closure;
• Regulatory requirement or court order;
• Detection of duplicate accounts.

Upon Account closure, any verified Real Money balance remaining in the Wallet — after deduction of any outstanding Bonus funds that have not met Wagering Requirements — will be returned to the Player via their verified payment method within a reasonable timeframe, subject to completion of any pending KYC requirements.

Players may request voluntary Account closure at any time by contacting eh88 customer support via live chat.

13 Amendments to Terms

eh88 reserves the right to amend, modify, or update these Terms and Conditions at any time. Material changes will be communicated to registered Players via email and/or a prominent notice on the Platform no less than seven (7) days prior to the effective date of the change, except where immediate amendment is required by law or regulatory instruction.

Your continued use of the eh88 Platform after any amendment becomes effective constitutes your binding acceptance of the revised Terms. If you do not agree to amended Terms, you must cease using the Platform and may request Account closure.

14 Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms — including any question regarding its existence, validity, or termination — shall be subject to the exclusive jurisdiction of the courts of the Philippines.

Before initiating formal legal proceedings, Players are encouraged to contact eh88 customer support to attempt an informal resolution of any dispute. eh88 aims to resolve all Player complaints fairly and promptly through its internal complaints handling process.

15 Contact Information

For questions, complaints, or feedback regarding these Terms and Conditions, please contact the eh88 support team through the following channels:

eh88 is committed to handling all queries professionally and within a reasonable timeframe. For responsible gaming support and self-exclusion requests, please refer to our Responsible Gaming page.